Customer Service

Here at the Childrens Bed Shop, we are based in the North East of England – we all work hard to ensure we do exactly what it says on the website – to sell you a product a lot less than you can buy on the high street and deliver it within the times we advertise. We combine this with a secure browsing platform as well as one of the most secure payment gateways in the UK.

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When Childrens Bed Shop started out, we started by finding out who offers the safest payment gateway because we feel this is the most important factor when shopping online. What we were left with is a safe and secure site which is easy to use and is safe and secure.

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We offer payment by several methods, which includes payment of your order by Credit / Debit Card (no additional charges for payments made by Credit Card), PayPal, Cheque or by Telephone, where you can pay using our secure payment terminal, Sagepay.

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As soon as we receive order(s) from our customers, it is our company policy to deliver their product(s) to them as soon as possible. However, we do not stock all of the furniture that we sell at Childrens Bed Shop so we have differing lead times for different manufacturers. Some of the products we sell are manufactured across Europe, and are specifically selected and imported by Childrens Bed Shop across the continent.

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We offer a free delivery service to all UK Mainland addresses in England, Wales and Scotland. Our free delivery service offers the delivery of your goods to your hall way/passage, or to the ground floor.

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We are a professional company, and as such, abide by the Distance Selling Regulations. In brief these are the steps you need to take if you do wish to return an item to Childrens Bed Shop:

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Welcome to the Childrens Bed Shop website Terms and Conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions.

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Childrens Bed Shop, Unit 14 Cherry Way, Dubmire Industrial Estate, Fencehouses, DH4 5RJ, United Kingdom